Our Privacy PolicyYour privacy matters to us.

At The Old Court Guest House we understand that privacy is important to our visitors and guests and so one of our main priorities is the privacy of our visitors, the data we collect about them, and how the data collected is used by us. This Privacy Policy document contains types of information that is collected and recorded by by users of our web site and how we use it.

Changes to this Privacy Policy are only published to this page and we do not send out email or other notifications when changes are made and so we invite you to check this page regularly to ensure that remain informed about the data we collect and how it is used.

Last Update

This Privacy Policy was last updated on the 4th February 2021.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information and we are registered under the Data Protection Act 1998 (our reference number is A87 99 574)

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • We need to perform a contract with you (for example, booking a room)
  • You have given us permission to do so
  • Processing your personal information is in our legitimate interests
  • We need to comply with the law

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us by email at privacy@rossguesthouse.co.uk.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent

Log Files

Our web site hosting company follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website ours uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We may also use Google Analytics and Facebook plugins in order to advertise our services, understand the effectiveness of these adverts and the effectiveness of our Website. Google Analytics collect and store cookies on a server in the USA in order to measure and report on site visits in aggregate. If you do not wish Google to collect cookies about your visits, please review the Google privacy policy and download and install the Google opt-out tool in your browser. If you do not want Facebook to understand that you visited our Website, make sure you are logged out of Facebook when you use our Website. I you do not want us to use cookies when you visit our Website, you can remove them from your browser, please consult the help documentation for your browser.

Third Party Privacy Policies

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on our web site, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that we have no access to or control over these cookies that are used by third-party advertisers.

Our Privacy Policy does not apply to other advertisers or websites or agents we use (such as companies who handle our online booking system). Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Our Hosting Provider

We use Busybird Hosting Ltd (252 Hoe Street, London, E17 3AX) to develop and host our web site, email, and other technology services and they may occasionally be provided with your information. This could happen with your explicit consent (for example, if you have a problem using our web site and you are happy for them to contact you directly) or with your implied consent (for example, if we need to retrieve information submitted via our contact form held on their server to comply with regulatory requirements or customer service provision). We also authorise Busybird Hosting Ltd to process our email and other services such as Newsletter subscriptions and social media account management, activities which may also make your personal data available to them. Busybird Hosting Ltd takes privacy seriously and we are confident that your personal information will be safe and secure with them

Busybird Hosting Ltd is registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner. Their Reference Number at the ICO is ZA497263.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately by sending an email to privacy@rossguesthouse.co.uk and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or are collected by our web site. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Contact

Should you wish to contact us regarding our Privacy Policy please complete our contact form, write to us at the address on our contact form, telephone us on 01989 762275 (callers outside the UK should dial +441989762275) or email us at privacy@rossguesthouse.co.uk.